Tansania Reiseabenteuer

Job Opening · Full-Time · Berlin

Travel Operations & US Team Coordinator (m/f/d)

Connect our US team with the Berlin office of Tansania-Reiseabenteuer. You'll help both teams stay informed and keep requests and bookings moving smoothly.

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The Role

This is a full-time position based in our Berlin office, built to close the time-zone gap between our US and German teams. You'll track every open travel inquiry, quote, and booking, and make sure nothing falls through the cracks as work hands off between the two sides.

The role runs on our US office's schedule, which means late working hours in Germany.

Your Responsibilities

  • Central Point of Contact. You're the central contact between the US team and the Berlin office, ensuring clear communication and timely follow-up.
  • Travel Inquiries & Quotes. You support travel inquiries, quotations, and bookings by coordinating with the relevant colleagues.
  • Booking Coordination. You coordinate booking details, travel documents, and updates with the relevant colleagues.
  • CRM & Follow-Through. You maintain accurate customer and booking records in our CRM, and track outstanding tasks to help resolve issues that could delay bookings or affect the customer experience.

Your Profile

Requirements

  • At least two years of hands-on experience in the travel industry, ideally with a tour operator or travel agency
  • Native American English speaker, with strong written and spoken communication skills for coordinating with the US team and colleagues
  • Currently based in Berlin or the surrounding area (this is not a relocation position)
  • Strong organizational skills, attention to detail, and reliable follow-through
  • A professional, detail-oriented approach and confidence coordinating across teams
  • Experience using CRM systems and everyday office software
  • Authorization to work in Germany

Nice to Have

  • Experience with African safaris or tailor-made travel
  • Experience with the US travel market
  • German language skills

What We Offer

Collaboration Across Two Continents

  • Close collaboration with colleagues in the United States and Berlin
  • A direct role in improving communication and coordination between both offices
  • The opportunity to contribute your travel industry experience to Tansania-Reiseabenteuer

Part of the Tansania-Reiseabenteuer Team

  • Fam trips to Africa
  • Regular training and professional development
  • An international team with colleagues from Germany, the US, Tanzania, and beyond

A Day in This Role

  1. Afternoon (Berlin time)

    Review handoff notes and prioritize open tasks before the US team comes online.

  2. Evening (Berlin time, during US office hours)

    Work directly with the US team: discuss open inquiries and bookings and agree on priorities.

  3. Late evening (Berlin time)

    Follow up on open tasks, make sure nothing is stuck, and document the status in the CRM for the next handoff.

Application Process

  1. Apply

    Send your CV and a short introduction through the application form below.

  2. Initial Conversation

    We'll talk about your experience, motivation, and expectations — by video or in person in Berlin.

  3. In-Depth Interview

    We'll check together whether your travel industry experience, coordination skills, and working style are a good fit.

  4. Decision & Onboarding

    If it's a match on both sides, we'll plan your start date and a structured onboarding.

Frequently Asked Questions

Apply Now

Fill out the form below — we'll get back to you personally.

Are you a native American English speaker? *
Are you currently based in Berlin or the surrounding area? *