Central Point of Contact
You're the bridge between the US team and the Berlin office — clear communication and reliable handoffs are your daily routine.
Job Opening · Full-Time · Berlin
Travel Operations & US Team Coordinator (m/f/d)
Connect our US team with the Berlin office of Tansania-Reiseabenteuer. You'll help both teams stay informed and keep customer requests and bookings moving smoothly.
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The Role
The Role
Tansania-Reiseabenteuer is looking for an experienced travel professional to connect our US team with our Berlin office. You'll help both teams stay informed, coordinate daily tasks, and keep customer requests and bookings moving smoothly.
This position requires working from our Berlin office throughout the US team's business hours — which means late working hours in Germany.
Hours Aligned with the US
Your working hours follow our US office's opening and closing hours. That means late hours in Berlin — but real-time collaboration with your US colleagues.
Travel Operations, Organized
You keep requests, bookings, and open tasks on track so nothing falls through the cracks.
Your Responsibilities
Central Point of Contact
You're the central contact between the US team and the Berlin office, ensuring clear communication and timely follow-up.
Daily Coordination
You coordinate daily activities between the US team and the Berlin office.
Travel Inquiries & Quotes
You support travel inquiries, quotations, bookings, and customer communication.
Booking Coordination
You coordinate booking details, travel documents, and updates with the relevant colleagues.
CRM & Follow-Through
You maintain accurate customer and booking records in our CRM, and track outstanding tasks to help resolve issues that could delay bookings or affect the customer experience.
Your Profile
Requirements
- At least two years of hands-on experience in the travel industry, ideally with a tour operator or travel agency
- Native-level spoken and written English, with a strong understanding of American English and communication with US customers
- Availability to work on-site in Berlin during US office hours
- Strong organizational skills, attention to detail, and reliable follow-through
- A professional, customer-focused approach and confidence coordinating across teams
- Experience using CRM systems and everyday office software
- Authorization to work in Germany
Nice to Have
- Experience with African safaris or tailor-made travel
- Experience with the US travel market
- German language skills
What We Offer
Collaboration Across Two Continents
- Close collaboration with colleagues in the United States and Berlin
- A direct role in improving communication, coordination, and customer service
- The opportunity to contribute your travel industry experience to Tansania-Reiseabenteuer
Part of the Tansania-Reiseabenteuer Team
- Fam trips to Africa
- Regular training and professional development
- An international team with colleagues from Germany, the US, Tanzania, and beyond
A Day in This Role
1
Afternoon (Berlin time)
Review handoff notes and prioritize open inquiries and tasks before the US team comes online.
2
Evening (Berlin time, during US office hours)
Direct collaboration with the US team: inquiries, bookings, and customer communication in real time.
3
Late evening (Berlin time)
Document status in the CRM and note open items for handoff to the next team.
Application Process
1
Apply
Send your CV and a short introduction to admin@tansania-reiseabenteuer.de. Please include your relevant travel industry experience, earliest available start date, salary expectations, and confirmation that you can work from our Berlin office during US business hours.
2
Initial Conversation
We'll talk about your experience, motivation, and expectations — by video or in person in Berlin.
3
In-Depth Interview
We'll check together whether your travel industry experience, coordination skills, and working style are a good fit.
4
Decision & Onboarding
If it's a match on both sides, we'll plan your start date and a structured onboarding.
Ready for the first step?
A CV and a short introduction are all you need. Send your application directly to admin@tansania-reiseabenteuer.de.
Apply NowFrequently Asked Questions
Ready to connect the US team and Berlin?
Send your application now and become the central link between our US team and the Berlin office of Tansania-Reiseabenteuer.
